Shipping

**** COVID-19 disruptions - We continue to get our orders out daily with our usual time frames, however please note that there may be delays with shipping transit times due to increased demand on the postal and courier services during this time. ****

We know how exciting it is to get your order, thats why most orders are shipped the same or next business day. If you have any delivery questions send us an email support@carrythemclose.com.au

SHIPPING FAQS

Flat Rate and Free Shipping

We offer free shipping for orders over $150 and $9.95 for orders under $150 (Australia Only).

Delivery times can vary depending on your location. Your order will be shipped via Australia Post (with tracking) and will generally be delivered within 3-7 business days depending on your location

Express Courier Shipping (Not available to PO Box or NT addresses)

This is our fastest shipping method and orders generally arrive 1-3days with the majority of orders arriving within 2 business days. NSW and Victoria is generally overnight, other major centres are 1-2 business days.

Average delivery times

NSW, VIC - 1-2 Business Days
WA, QLD, SA, TAS - 1-3 Business Days

Delivery times can vary depending on your location, unfortunately we cannot guarantee shipping times.

All orders will come with tracking information. The courier will leave your parcel at your front door if you are not home at the time of delivery. We do this to avoid re-delivery fees, which allows us to provide you with fast, affordable shipping. When you checkout please specify a safe place for your package to be left, otherwise it will be left at a safe place near your door. If you do not wish it to be left, please choose our flat rate option.

Please note that we do not take responsibility for any 'missing' package that has been scanned as 'delivered' by the courier.

Express orders are sent via Star Track Express or Australia Post Express depending on your location.

PO Box & NT Addresses

Orders to PO BOXs and the Northern Territory are sent via Australian Post ONLY. Please upgrade to Australian Post Express if you would like an express service. Please note, next day express to NT is not guaranteed.

Delivery Tracking

Once your order is dispatched you will receive an email with tracking details. Tracking information can occasionally take 24-48 hours to update. Once tracking information has been sent to you, you can no longer make changes to your order. You can find tracking information via:

Redelivery of Items that have been held at the Post Office / Depot

Occasionally you may need to collect your package from the Post Office or Courier Depot. This may happen if you live in a remote area, or if the delivery company has attempted delivery but no-one was home. In this case a 'Collection Slip' will have been left to notify you that the item is available for pick up.

If the item is returned back to us because was not picked up you will be notified by us that the package has been returned to us. In this case you will be provided an invoice to cover both the cost of the item re-directed back to us and the cost of it to be re-shipped to you. If you decide to cancel the order, this charge will be deducted from your total order amount and a gift certificate for the remainder will be issued (see Returns Policy for details).

Business Addresses

If you would like your order shipped to a business address please make sure you include the name of the business on checkout so that the item is delivered to the correct location.

INTERNATIONAL SHIPPING

We ship world wide, shipping rates have been added for most countries. If you are from a country that has not yet been added please let us know so we can provide a shipping quote. All international shipping is shipped via Australia Post and includes a tracking number which is sent on dispatch of your order. Please note we do not ship to USA or Canada.

Carry Them Close cannot take any responsibility for any third party delivery services, including any damages or losses in transit. We also do not take responsibility for any local taxes when orders are shipped internationally.